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Upcoming events...

EVENT: Improving Communications at Work - Training Event
Starts: 23 May 2012 at 09:30
Ends: 23 May 2012 at 16:30
Location: Severn house,Worcester WR4 9NE
FREE for Members

Read More about Improving Communications at Work EVENT DETAILS
Improving Communications at Work
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EVENT: Managing Performance in the Team - Training Event
Starts: 23 May 2012 at 09:30
Ends: 23 May 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Managing Performance in the Team EVENT DETAILS
Effective teams are successful for many reasons but there are a number of things that will be consistent to each of those teams. The expectations and goals are realistic and measurable and clear to all the team. Performance is assessed regularly and constructive feedback used to help support change. Finally coaching and development are an integral part of the team’s progression, ensuring that the team remains a dynamic and exciting environment to work in.

Course format and duration

This one day workshop is part of the “Leading and Supervising the Team” Programme and is also a stand alone workshop to develop Team Leadership skills.

This workshop will include:

• Setting Goals and Standards, letting the team know exactly what is expected of them and have clear measurable goals and performance standards to work to.

• Measuring Performance – Teams work together to accomplish goals, but individuals make up those teams. Assessing performance of individuals and having practical strategies in place to improve the team’s and the individual’s performance

• Improving the impact of Feedback – too often we don’t improve a situation when we give feedback we make it worse, this session will help team leader’s plan effectively to give feedback in a positive and constructive way.

• Using basic coaching or instruction techniques to improve performance and skill levels in the team. Resetting standards and managing competence.
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EVENT: IOSH Working Safely - Training Event
Starts: 29 May 2012 at 09:30
Ends: 29 May 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about IOSH Working Safely EVENT DETAILS
Working safely is for people at any level, in any sector, needing a grounding in the essentials of health and safety.
Working safely meets the government's guidelines for introductory health and safety training and is a 100 per cent match to the Health and Safety Executive's 'passport' syllabus. What the course covers:

• Introducing working safely
•Defining hazard and risk
•Identifying common hazards
•Improving safety performance
•Protecting our environment

Working safely: in brief
• A one-day course offering all the basics in a high impact interactive package
• Fantastic quality animated graphics
• Designed to be fun and get people fully involved and interested
• Jargon-free technical content based on what people need to know in practice, not off-putting legal language
• Clear scenarios drawn from genuine work situations to drive home practical points
• The very latest training tips and suggestions – from grabbing and retaining attention to maximising the training experience and making sure key points are taken on board
• Assessments built into the day’s training – no need for follow-on tests on separate days, taking up valuable work time
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EVENT: Getting to Grips with Social Media (introduction) - Training Event
Starts: 30 May 2012 at 09:30
Ends: 30 May 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Getting to Grips with Social Media (introduction) EVENT DETAILS
Getting to Grips with Social Media (Introductory Session 1)
For delegates that have little or no understanding of social media tools in a business context. This one day course covers:

- Introduction to social media
- What is social media?
- Key social media sites, tools and networks; LinkedIn, Twitter, Facebook, YouTube, blogging, podcasting, social bookmarking, social news etc
- How social media is influencing the way people search and search engine results
- How do these different digital formats work together?
- Social media etiquette, transparency and relationships
- Reciprocity and sharing
-Current trends and the future of social media
- Where do you fit in?
- Where does your website fit into the picture?
- Set your goals
- Establish your identity
- Identify your audience
- Incorporating social media into your marketing
- How can social media create sales and sales leads for my business
- Improve communications with prospects and clients
- Drive traffic to your website
- How to create compelling content to support your social media marketing
- Develop an action plan to incorporate social media into your marketing
- Legalities, developing a Social Media Policy and managing your Social Media profile

Afternoon Workshop
- Set up accounts for LinkedIn, Twitter and Facebook
- Getting started and how to get the most out of these different sites.
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EVENT: LinkedIn Coaching for Business Generation - Training Event
Starts: 01 June 2012 at 09:30
Ends: 01 June 2012 at 12:30
Location: Severn House,Worcester WR4 9NE
£30.00 Members (includes VAT) / £42.00 Non-members (includes VAT)
£12.00 membership discount

Read More about LinkedIn Coaching for Business Generation EVENT DETAILS
This 1/2 day workshop will cover:

• The Psychology and Philosophy of LinkedIn
• Making LinkedIn work for you, making your work easier and more fun
• Why LinkedIn is an increasingly key business tool
• How to get the most out of LinkedIn, along with effective time management to integrate it daily
• Key considerations when creating a Profile which really works for you
• Developing your network and integrating your current one
• How to best connect with people (and how not to)
• Tools on LinkedIn to push you and your business
• Targeting and approaching prospects using Advanced Search and other tools
• LinkedIn applications making your life easier
• A recommended weekly LinkedIn routine … and many more key areas, including implementing the ‘BIG 5’ social media sites as one!
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EVENT: Finance Skills for Managers and Team Leaders - Training Event
Starts: 06 June 2012 at 09:30
Ends: 06 June 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Finance Skills for Managers and Team Leaders EVENT DETAILS
This practical and interactive training course is designed for SME’s, small business owners or managers who have acquired responsibility for some of the financial tasks within their organisation, or more experienced managers who wish to refresh themselves of the basics. The aim of this course is to promote planning and financial competencies in small and medium sized firms in order to improve prospects for long term success!

The day focuses on key topics including:
 The Basics
- Balance Sheet
- Profit & Loss Account
- Cash flow
 Pricing, Variable and Fixed costs, and simple Breakeven Analysis
 Working Capital and the impact on simple changes on cash flow
 Investment Appraisal and Simple Payback
 Ratio analysis – what it is and how it can be used, and valuation of a business
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EVENT: Effective Time Management - Training Event
Starts: 11 June 2012 at 09:30
Ends: 11 June 2012 at 16:30
Location: Severn hosue,Worcester WR5 3AW
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Effective Time Management EVENT DETAILS
If I gave you all £100 and asked you later how you had spent it you would almost always be able to account for at least 99% of that money. If I gave you 100 hours to spend as you like, you would struggle to be able to genuinely account for half of it. And that is the issue for all of us. Time is just there we don’t have to worry about it we rather take it for granted. The aim of this workshop is to understand how to improve organisational and personal productivity through better management of your time


This one day workshop will; using case studies, exercises, observation and feedback help you to understand the skills you need to take control of your time.

Course objectives

On completion of this course, delegates will know how to:

• Work more efficiently when you want to
• Choose the right time to do the right things
• Recognise your “time thieves”
• Handle meetings, interruptions and delegate
• Recognise the things that will contribute to your goals
• Identify skills to manage your time more effectively
• Plan to control your life!

Course outcomes

This course will equip delegates with the skills and knowledge to be able to:

• Recognise their individual problems managing time
• Understand the planning process
• Write clear goals and objectives
• Understand the importance of Prioritising
• Recognise the skills they need to improve delegation
• Have a clear set of objectives for what to do next
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EVENT: Professional Telephone Techniques - Training Event
Starts: 12 June 2012 at 09:30
Ends: 12 June 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Professional Telephone Techniques EVENT DETAILS
The telephone is a very effective tool in business, it can help your natural communication skills, making you much more concise and focused than if it were a face to face conversation. It can help you reach exactly the right person, something that can prove quite difficult in other ways, and you become a much better listener – because you have to be. But most of us are not good at using the telephone effectively; this course is designed to help you do that.

This one day workshop will; using case studies, exercises, observation and feedback help you to understand the skills you need to practice to improve as a listener. On completion of this course, delegates will be able to:

• Use the techniques for being professional on the telephone
• Make sure that they get the message across effectively
• Improve their listening and comprehension of the other speaker’s needs
• Learn how to; by using empathy, manage difficult situations

Course Content

• Communicating on the phone
• Stages of a call
• Non verbal messages
• The SMILE Process
• The language of the phone
• Difficult situations/objections
• Being professional on the Phone
• Asking permission
• Are you Listening
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EVENT: Intermediate Microsoft Excel - Training Event
Starts: 15 June 2012 at 09:30
Ends: 15 June 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Intermediate Microsoft Excel EVENT DETAILS
Written to take your understanding of Excel to the next level, this course will focus on the manipulation of data within workbooks, producing charts and advanced formulae. This course is ideal those who handle complex business data and need to produce detailed analysis and reports

This is a tutor led and exercise based course which runs from 0930 until 1630. It allows the trainee to be led in group exercises as well as trying tasks out for themselves.

On completion of this course, delegates will be able to:

• Understand and create more complex formulas
• Understand how worksheets make up a workbook and their manipulation
• Competently sort data
• Understand how charts relate to data
• Understand series of lists

Course Outcomes

On completion of this course, delegates will be able to:

• Understand and create more complex formulas
• Understand how worksheets make up a workbook and their manipulation
• Competently sort data
• Understand how charts relate to data
• Understand series of lists

Your Course Tutor

John Legge (BSc (hons) in Computational Science, MIITT, MBCS) has a wealth of experience working as an IT consultant and trainer within the UK. He has worked extensively for many blue chip companies, especially in the manufacturing arena. Within the last few years he has developed courses and run public and one to one IT training in Microsoft Products for a variety of companies, and especially for the H&W Chamber Of commerce. He is a TAP qualified trainer and member of the Institute of IT Trainers.

Who would benefit from this course?

Staff who have grasped the basics of Excel and wish to increase their knowledge in the creation of more complex sheets and charts.
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EVENT: Emergency First Aid at Work (one day) - Training Event
Starts: 18 June 2012 at 09:30
Ends: 18 June 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£96.00 Members (includes VAT) / £120.00 Non-members (includes VAT)
£24.00 membership discount

Read More about Emergency First Aid at Work (one day) EVENT DETAILS
In accordance with the Approved Code of Practice to the Health & Safety (First Aid) Regulations 1981, employers are “strongly recommended” to consider the need for emergency first aid training for appointed persons within their organisation. This introductory level course is suitable for most low-risk employers in meeting their legal obligations for minimum first aid provision in the workplace. It is also suitable for employers with a higher risk who wish to provide appointed persons to support their First Aiders.

EFAW course contains six contact hours. Use of continuous assessment is used to evaluate candidates. On completion of training, successful candidates should be able to:

• Understand the role of the first aider; including the use of equipment, recording incidents and actions, and the importance of infection control.
• Basic Infection Control
• Cardio Pulmonary Resuscitation
• The Respiratory System
• Choking and Care of Airway
• Care of the Unconscious Person
• The Circulatory System
• Control of Bleeding
• Treatment of Burns & Scalds
• Dealing with common medical conditions - Asthma, Epilepsy, Diabetes, Allergies

Question / Answer and Evaluation
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EVENT: IOSH Managing Safely - Training Event
Starts: 19 June 2012 at 09:30
Ends: 22 June 2012 at 16:00
Location: Severn House,Worcester WR4 9NE
£594.00 Members (includes VAT) / £714.00 Non-members (includes VAT)
£120.00 membership discount

Read More about IOSH Managing Safely EVENT DETAILS
Managing Safely is for managers and supervisors in any sector, and any
organisation. It’s designed to get managers up to speed on the practical
actions they need to take to handle health and safety in their teams. This four day interactive course covers: This four day interactive course covers:

• Introducing Managing safely
• Assessing and controlling risks
• Understanding your responsibilities
• Identifying hazards
• Investigating accidents and incidents
• Measuring performance
• Protecting our environment
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EVENT: Presentation Skills - Training Event
Starts: 25 June 2012 at 09:30
Ends: 25 June 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Presentation Skills EVENT DETAILS
This course is designed to develop your confidence when delivering presentations, you will learn how to overcome nerves through excellent preparation and professional delivery in order to give maximum impact to your presentation

This one day workshop will; using case studies, exercises, observation and feedback help you to understand the skills you need to practice to improve as a presenter. On completion of this course, delegates will know:

• How to plan, build and structure a presentation
• How to analyse target and manage your audience
• Techniques to manage your nerves
• Learn how to use your voice
• Explore how using analogies and drawings on memorable images
• Ways of handling questions and answers effectively and manage challenging audiences
• Ways to use interpersonal skills to “come across” with confidence and empathy

Course outcomes

This course will equip delegates with the skills and knowledge to be able to:

• Know where to start
• Know your audience and how to develop the material for them
• Find and structure the material
• Write Presentations
• Deliver the Presentations with confidence
• Dealing with questions positively and effectively
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EVENT: Internal Quality Auditor Training - ISO 9001 Standard - Training Event
Starts: 28 June 2012 at 09:30
Ends: 28 June 2012 at 16:30
Location: Severn house,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Internal Quality Auditor Training - ISO 9001 Standard EVENT DETAILS
As Internal Auditing is a mandatory requirement of ISO 9001, this course is designed to give those reasonably familiar or new to ISO 9001:2008, a general introduction and overview to the fundamentals of one of the most important tools associated with good and effective quality management.

Main Objectives of the course are:

• To provide an introduction to the ISO 9001:2008 standard, implementation and certification process.
• To demonstrate the purposes, principles and practices of Internal Quality Auditing
• To explain how Audits are planned, conducted and reported.
• To illustrate issues that may be raised by the Audit process.


Course format and duration

The course will be of one day duration with a mix of theory and practical exercises thus enabling delegates to acquire some classroom-based practical experience of internal auditing and techniques.

Course content

• Introduction to ISO 9001:2008
• The UKAS Accredited Certification Process
• Definition of Quality
• Quality Assurance Vs Inspection
• The Documented QMS (Quality Management System)
• Role of the Management Representative
• The ‘Process’ Approach
• Management Responsibilities
• Purposes of Auditing
• The Audit Process and good Auditor characteristics

Who would benefit from this course?

• Those employees who are responsible for the ‘Quality Role’ within an organisation.
• Persons who wish to gain a better understanding of ISO 9001 in order to assist with the Internal Auditing Process as part of their work activity and who have previously received no formal guidance or training in this area.

It is intended that on completion of the course, individuals will better equipped to embark on ‘value-added’ internal audits within their own organisation, in accordance with ISO 9001:2008 requirements and their documented QMS (Quality Management System).
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EVENT: Introduction to Microsoft Excel 2007 - Training Event
Starts: 29 June 2012 at 09:30
Ends: 29 June 2012 at 16:30
Location: Severn House,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Introduction to Microsoft Excel 2007 EVENT DETAILS
This course will over the basic elements of Microsoft Excel enabling staff to create, format, save and print a simple but professional spreadsheet. It concentrates on a number of exercises created to introduce the trainee to the basic aspects of cell management and composing simple formulas within a single worksheet.

This is a tutor led and exercise based course which runs from 0930 until 1630. It allows the trainee to be led in group exercises as well as trying tasks out for themselves. On completion of this course, delegates will be able to:

• Practice the procedure for creating Excel Workbooks
• Assess best ways to Edit a cell or row or column
• Show how best formatting may be carried out
• Understand the basic mathematical formulas to be entered into a cell
• Prepare the worksheet for printing

• Create, save and open a Workbook
• Use the formatting toolbar for formatting commands
• Create relative and absolute references within a formula
• Understand how to align and Fill a series of cells
• Prepare the document for page sizing and printing

The course will cover:

• The procedure for creating Excel workbooks
• Methods of editing contents of workbooks
• Best practice in formatting processes
• The procedure for creating basic formulas
• The procedure for printing workbooks
• The procedure to create, open and save a workbook
• Use of the screen layout
• The procedure to create relative and absolute reference within a formula
• Methods to align and fill cells
• Freezing and hiding columns
• Applying conditional formatting
• Methods of editing page size and printing workbook
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EVENT: Train the Trainer - Management Development Series - Training Event
Starts: 02 July 2012 at 09:30
Ends: 02 July 2012 at 16:30
Location: severn house,Worcester WR4 9NE
£180.00 Members (includes VAT) / £225.60 Non-members (includes VAT)
£45.60 membership discount

Read More about Train the Trainer - Management Development Series EVENT DETAILS
You may already be familiar with Train the Trainer, one of our most popular courses, but if not, you may find this workshop very useful. If, like so many other organisations, your training budget has been slashed, you might consider preparing the most able and keenest of your staff and colleagues to deliver training in-house. This is an ideal course to prepare them to do so. Our course is aimed at those who want to effectively train employees, colleagues or clients in an interesting, engaging and confident manner, in a way that is practical. Delegates will gain new skills, knowledge and understanding about how best to train others.

The prime responsibility for training, coaching and developing others often rests with the manager and as they depend on their staff’s competence the importance of developing a capable, effective team cannot be underestimated. This ‘Train the Trainer’ workshop is designed to help managers and others develop effective training and coaching techniques which will improve the skills and ability of those around them.

At the end of the course the delegates will be able to:

• Identify the skills necessary to be a Trainer and Coach
• Understand the process of training and coaching
• Identify training and development needs
• Identify development solutions
• Know how to plan and prepare training or coaching sessions
• Know how to present training material
• Evaluate the effectiveness of the training event
• Develop their skills and knowledge

Course content
• Learning Styles, Types of Learning, How People Learn.....
• The Learning Cycle
• Analysing Development Needs
• Planning the development activity
• The principles of training and coaching
• Using positive language, good questions and listening skills
• Feedback
• Coaching Exercise
• Training Techniques
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